Terms of Service

Terms of Service

Last updated: January 2026


Welcome to qeewoo.com (hereinafter referred to as "this Website" or "we"). Please read the following Terms of Service carefully before using this Website and purchasing our products. By using this Website, you agree to accept and comply with these terms.

1. Acceptance of Terms


By accessing and using this Website, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use this Website or purchase our products.

2. Products and Services


2.1 Product Description


We sell art-inspired phone cases and related accessories. All products are made using a Print-on-Demand model, which means:

  • Each product is manufactured only after an order is received
  • product is custom-made, we cannot provide expedited services
  • We do not maintain inventory stock

2.2 Product Accuracy


We make every effort to ensure that product images, descriptions, and prices displayed on the Website are accurate. However, due to differences in monitor settings, actual product colors may vary slightly from website images. We reserve the right to correct errors, inaccuracies, or omissions without prior notice.


2.3 Product Availability


While we use a print-on-demand model, certain products or sizes may be temporarily unavailable due to supplier reasons. If a product you ordered cannot be produced, we will notify you promptly and provide a full refund.

3. Orders and Payment


3.1 Order Confirmation


When you place an order, you will receive an order confirmation email. This email only confirms that we have received your order and does not constitute acceptance of the order. We reserve the right to refuse or cancel orders for any reason.


3.2 Pricing and Payment

  • All prices are displayed in both US Dollars (USD) and Hong Kong Dollars (HKD)
  • Prices are subject to change without notice
  • Full payment is required at the time of order
  • We accept credit cards, debit cards, and other payment methods supported by Shopify
  • All transactions are processed through secure payment gateways

3.3 Taxes


Depending on your shipping address, applicable taxes may apply. Taxes will be displayed at checkout and included in the order total.

4. Shipping and Delivery


4.1 Shipping Time


Due to our print-on-demand model, For detailed shipping information, please refer to our Shipping and Delivery Policy.


4.2 Shipping Delays


We are not responsible for shipping delays caused by force majeure, natural disasters, strikes, customs delays, or other circumstances beyond our control.


4.3 Shipping Address


You are responsible for providing an accurate and complete shipping address. We are not liable for delivery failures or delays caused by incorrect addresses, and additional fees may apply.

5. Returns and Refunds


5.1 Custom Product Policy


Since our products are custom-made on demand, we generally do not accept returns or exchanges, please refer to our Return Policy.


5.2 Refund Request


If you meet the eligibility requirements, please contact us within 7 days of receipt and provide:

  • Order number
  • Description of the issue
  • Clear photos of the product (showing defects or damage)

5.3 Refund Processing


Upon verification, we will either:Remake and ship the product to you free of charge, orProvide a full refund.
Refunds will be returned to the original payment method within 7-10 business days after approval.

6. Intellectual Property


6.1 Website Content


All content on this Website, including but not limited to text, images, graphics, logos, designs, and code, is protected by copyright and other intellectual property laws and is owned by us or the respective rights holders.


6.2 Product Designs


The artistic designs on our products are protected by copyright. Unauthorized reproduction, distribution, or commercial use is prohibited.


6.3 Usage Restrictions


Without our written permission, you may not:

  • Copy, modify, or distribute Website content
  • Use Website content for commercial purposes
  • Reverse engineer or attempt to extract Website source code

7. User Conduct


When using this Website, you agree not to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Upload malware or viruses
  • Engage in fraudulent transactions
  • Interfere with the normal operation of the Website
  • Use automated tools to scrape Website data

8. Privacy Protection


We value your privacy. For information on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

9. Disclaimer


9.1 Service Provision


This Website and products are provided "as is" without any express or implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose.


9.2 Limitation of Liability


To the maximum extent permitted by law, we are not liable for:

  • Any losses resulting from use or inability to use this Website
  • Damage caused by improper use of products
  • Issues caused by third-party services (such as payment processing, logistics)
  • Indirect, incidental, special, or consequential damages

9.3 Maximum Liability


Our total liability shall not exceed the amount you paid for the relevant product.

10. Third-Party Links


This Website may contain links to third-party websites. These links are provided for convenience only, and we are not responsible for the content, privacy policies, or practices of third-party websites.

11. Changes to Terms


We reserve the right to modify these Terms of Service at any time. Modified terms will be posted on this page with an updated "Last Updated" date. Continued use of this Website constitutes acceptance of the modified terms.

12. Termination


We reserve the right to suspend or terminate your access to this Website at any time without notice for any reason, including but not limited to violation of these Terms of Service.

13. Severability


If any provision of these Terms of Service is deemed invalid or unenforceable, that provision shall be removed and the remaining provisions shall remain in effect.

14. Entire Agreement


These Terms of Service constitute the entire agreement between you and us regarding the use of this Website and supersede all prior oral or written agreements.

15. Governing Law


These Terms of Service shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

16. Contact Us


If you have any questions about these Terms of Service or need assistance, please contact us:


Important Notice:

  • By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service
  • If you do not agree to these terms, please do not use this Website or purchase our products


Thank you for choosing our products!